Challenge:

One of the world’s largest wealth management firms needed to ensure its AI systems consistently adhered to internal policies, including privacy and acceptable use guidelines.

No harmonized framework existed to evaluate AI interactions across diverse use cases and the entire organization.

Business owners lacked visibility into how users interacted with AI systems and where performance deviated from expectations.

Manual evaluation of AI interactions was costly, slow, and unscalable.

This situation exposed the firm to significant compliance and operational risks, and general-purpose evaluation tools tested previously did not meet expectations.

Solution:

The firm partnered with Palqee to deploy Prisma, the high-precision AI evaluation layer designed for regulated industries.

Prisma was applied to all AI interaction data to test adherence against privacy policy violations.

The goal was to deliver full monitoring coverage of AI outputs efficiently, consistently, and with precision.

Approach:

1. Prisma performed context-based and company-specific policy adherence checks across 100% of AI outputs.

2. Autonomously leveraged human-in-the-loop (HITL) feedback to refine evaluations and learn company-specific preferences.

3. Provided full visibility into AI performance metrics and explained how input variations impacted output quality.

4. Applied its multi-agent architecture to align evaluations with organizational policies while scaling coverage.

Results:

Prisma delivered 100% coverage of AI outputs compared to traditional human review rates of only 5% by random sampling.

• Achieved a 69.4% efficiency gain in evaluation precision.

• Reduced costs by 90% in HITL processes.

• Scaled output analysis coverage in highly regulated AI use cases by up to 100x.

• Enabled proactive monitoring of AI behavior and performance trends, reducing risk exposure from unknown policy violations.

• Increased confidence in deploying AI systems across the organization.

Conclusion:

By implementing Palqee’s Prisma, one of the world’s largest wealth management firms established a scalable and cost-effective policy-adherence framework for AI.

• Risks associated with non-compliant AI outputs were significantly reduced.

• Operational costs dropped while evaluation coverage expanded dramatically.

• Business owners gained visibility into AI interactions, empowering them to deploy AI with confidence.

Prisma proved to be a transformative solution for regulated industries, ensuring AI systems operate transparently, responsibly, and in full alignment with company policies.